Advice on Contacting the Sage Helplines
Once a SageCover member a huge knowledge base of advice, assistance and technical support becomes available to you. In order to get the best from the resources available we suggest you follow the guidelines outlined below.
You must have your product serial number when you ring us. Only SageCover members, or those users who are still within their free warranty period are entitled to technical support and you will be asked for your serial number and company name as soon as you ring.
If you want to fax us your query please include the following information,
Your serial number.
Your company name.
All relevant printouts and reports.
Any relevant error messages.
A brief paragraph explaining your problem.
Often the Support Advisor you originally spoke to will be unavailable
to contact you so you should include sufficient information for another
member of SageÆs support staff to resolve your query.
A suitable time to contact you.
A suitable method of contacting you e.g. fax,
telephone or e-mail.
Please ring the helpline relevant to your product as dialling straight through to the correct support team can save a lot of time. Due to the wide range of Sage products, our Customer Support Advisors are specialists in different fields and it is therefore essential that you contact the support team that can help you first time.
Sage cannot provide support on third party add-on applications. You will need to speak to the software vendor or dealer who supplied you with the application.
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